External Chatbot v3

What's New for External Chatbot v3?

Take your AI chatbot’s intelligence, security, and engagement to the next level with External Chatbot v3. Powered by leading AI providers such as OpenAI, Gemini, and Anthropic, the new version delivers a smarter and more interactive chat experience. Visitors can start conversations easily with suggested prompts and interactive welcome bubbles, while businesses gain new capabilities like AI-powered image analysis, customizable notification sounds, downloadable chat transcripts, and in-chat feedback collection. These enhancements make the chatbot more helpful, engaging, and flexible for both users and support teams.

The New Inbox provides powerful tools to help teams manage conversations more efficiently and turn interactions into valuable leads. With intelligent tags and contact segmentation, you can organize users based on interests, issues, or purchasing behavior to better prioritize conversations and personalize responses. The inbox also includes in-depth analytics to track key performance metrics such as conversation duration, response time, and agent activity. Human agents can view visited pages for additional context, add private internal notes for collaboration, and use the built-in AI Assistant to improve replies instantly. With canned responses for quick messaging and the ability to export full conversations for analysis or record-keeping, the New Inbox helps teams deliver faster, smarter, and more organized customer support.

FREE 2026 Update

• Multiple AI Providers – Use powerful models from OpenAI, Gemini, and Anthropic to power your chatbot.
• AI Image Analysis – Allow the chatbot to analyze images sent by users and provide helpful insights or support.
• Suggested Prompts – Show clickable questions that help visitors quickly start conversations.
• Interactive Welcome Bubbles – Greet visitors with engaging prompts highlighting common actions or campaigns.
• Custom Notification Sounds – Let users enable or disable chat sounds for a more personalized experience.
• Conversation Export – Download full chat conversations for analysis, documentation, or record keeping.
• User Feedback Collection – Allow visitors to rate conversations and share feedback directly in the chat.
• Improved Chat Experience – Provide a smoother and more engaging interface for both customers and support teams.

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• Contact Tags & Segmentation – Categorize users based on interests, issues, or buying behavior to better organize conversations and capture leads.
• Conversation Analytics – Track key metrics such as conversation duration, response time, and agent performance.
• Visited Page Tracking – See which pages users viewed before or during the conversation for better context.
• Private Internal Notes – Add notes to conversations that are visible only to human agents.
• Canned Responses – Use predefined replies to respond quickly while maintaining consistent messaging.
• AI Assistant for Agents – Let AI help draft, improve, or suggest responses for human agents.
• Advanced Inbox Filters – Quickly find conversations using filters such as agents, tags, channels, or date.
• Conversation Export – Download complete chat transcripts for record-keeping, analysis, or training purposes.

Empower your end users with the ability to create, customize and train their own custom chatbots, designed to meet their specific requirements. Once built, these chatbots can be seamlessly embedded directly onto their websites with minimal effort. These fully customizable chatbots are designed to enhance user engagement by enabling real-time interactions with website visitors. They can provide instant answers to inquiries, offer personalized recommendations, and streamline the visitor experience.

Users have full control over the appearance and functionality of their chatbots, allowing them to:

• Adjust colors, logos, and avatars to ensure the chatbots reflect their brand identity, creating a cohesive and professional website experience.
• Create unlimited chatbots for different purposes or sections of their website.
• Train chatbots to adapt to evolving user needs, ensuring they remain effective and relevant.
• Personalize welcome messages to greet visitors in a unique and engaging way.
• Access and review chat history to gain insights into user behavior and feedback.

There’s no limit to the number of chatbots users can create, making it possible to tailor different bots for various sections of a website or specific business objectives. The customization possibilities are vast, giving users complete control over how their chatbots look and function. With a seamless embedding process, your users can integrate these chatbots onto their platforms effortlessly, without requiring advanced technical skills.

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What’s New for v2

The External Chatbot Add-on has been upgraded into a fully customizable engagement tool.
Branded homepage for your chatbot allows you to add custom links and channels.
Built-in Help Center offers a searchable knowledge base for instant answers.
Lead capture features allow email and contact detail collection through forms that sync with your CRM.
Conversations are now more personal with emoji and file attachment support, and GDPR compliance is ensured with consent message options.

• Brand-New Design
• Fully Customizable Homepage
• Custom Links and Sections
• Knowledge Base - SelfAssist
• Contact Form
• Collect Emails and Leads
• CRM Integration
• File Attachments
• GDPR Notifications
• Emoji Support
• Call Center Agent (Coming Soon)

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New Inbox

The New Inbox features powerful tools for better managing conversations and contacts.
Track ticket statuses and move to archive for better organization.
Search within conversation lets you find details quickly without endless scrolling.
And with CRM integration, manage and follow up on leads or customer interactions all in one place.
This update transforms your inbox into a smarter command center for support, sales, or inquiries.

• CRM Integrations
• Chat History
• Track and organize tickets with status
• File Attachments
• Emoji Support
• Pin Conversations
• Advanced Filters