Feedback for External Chatbot

Allow users to share feedback directly within the chat interface, making it easy to understand customer satisfaction and continuously improve your support experience. After a conversation ends, visitors can quickly rate their interaction and leave feedback about their experience. This helps businesses identify areas for improvement, measure chatbot performance, and maintain high-quality support while collecting valuable insights from real users.

Features

• In-Chat Feedback Collection – Let visitors rate their chat experience directly within the conversation interface.
• Customer Satisfaction Insights – Understand how users feel about the quality of your AI or human support.
• Performance Improvement – Identify areas where your chatbot or support team can improve.
• Easy & Seamless Experience – Users can submit feedback quickly without leaving the chat.
• Better Support Quality – Use collected feedback to refine responses, improve workflows, and enhance customer satisfaction.