Instagram for External Chatbot

In addition to the four existing channels, we are excited to announce that External Chatbot is now fully integrated with Instagram! This means you can seamlessly connect your chatbot to Instagram messages, allowing you to respond to customer inquiries in real-time. With this integration, you can automate replies, manage conversations, and engage with your audience directly from a unified inbox through multiple channels.

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Why Instagram for External Chatbot?

• Instagram Messaging Integration – Connect your chatbot directly to Instagram to receive and respond to customer messages.
• Unified Inbox – Manage Instagram conversations alongside website and other chatbot channels from one dashboard.
• AI-Powered Replies – Automatically respond to common questions using your AI assistant.
• Real-Time Engagement – Reply to Instagram messages instantly to improve response time and customer satisfaction.
• Human Agent Support – Allow agents to take over conversations when needed.
• Conversation Automation – Automate responses for FAQs, product inquiries, and customer support.
• Multi-Channel Communication – Manage conversations across multiple platforms from a single interface.