External Chatbot for AI Agent Builder

External Chatbot Actions allow your AI agents to manage connected chatbots, review conversations, monitor support performance, and handle customer tickets across different communication channels.

With this extension, users can track chatbot activity, analyze response quality, review full conversation histories, and close resolved support tickets through AI-powered workflows.

Key Functionalities

• List Chatbots: View all chatbots belonging to the workflow user, with an optional filter to show only active chatbots.
• Get Chatbot Analytics: Retrieve KPI stats for one or all chatbots, including ratings, response times, and top-performing channels.
• List Chatbot Conversations: Browse conversations across chatbots with optional filters for chatbot, channel, and ticket status.
• Get Chatbot Conversation: Retrieve the full message history of a specific chatbot conversation for better context and support review.
• Close Chatbot Ticket: Mark a chatbot conversation ticket as closed once the issue has been resolved.